Protecting your account when signing in
This page provides general safety information and best practices for accessing a cryptocurrency exchange account. It is intended to help users recognize common risks and take simple steps to protect their login credentials and assets.
Common risks to be aware of
Phishing websites, credential reuse, weak passwords, and compromised devices are among the most frequent causes of unauthorized access. Mobile-targeted scams and fake support impersonators are also common.
Practical safety steps
Enable an additional verification method for your account to make unauthorized sign-in much harder.
Choose a long, unique passphrase for your account. Avoid reusing passwords across sites.
Keep any recovery phrase or backup codes offline in a safe location. Never share them with anyone.
Confirm the site domain and app publisher before entering credentials. Look for secure connections and official listings in app stores.
If you suspect your account is compromised, follow the exchange's published account-recovery procedures and contact official support channels directly.
Device and network hygiene
Keep your operating system and applications updated, use reputable security software, and avoid logging in on public or shared computers and networks when possible.
Recognizing scams
Be cautious with unsolicited messages requesting credentials or sensitive data. Expect genuine support to never ask for your password or private keys in messages.
Brief FAQ
Q: Where should I start if I lost access?
A: Use official recovery options the service provides and reach out to official support information published by the provider.